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How long do orders take to arrive?
Most U.S. orders are received within 2 weeks after the order is placed, and often much sooner. The "Current Shipping Status" box indicates how fast we're packing orders on our end. If you've selected “Priority Mail” at checkout, your order is usually received 1-3 days after you receive the email notifying you that the order has been shipped. Standard Ground shipping, and international orders, may take longer.
How can I check the status of my order?
You’ll automatically be sent an email (in most cases, with a tracking number) when your order ships. If it’s been more than 2 weeks since your order and you haven’t received this email, you can email or call for an update. (Contact info is at the bottom of this page.) Once you receive the email indicating that your order has been shipped, you know exactly as much as we do.
Is your website secure?
Absolutely. Our payments are all handled by Stripe’s encrypted servers, so we never see your financial information.
Can I pay by check instead?
We tried this for a while, but were surprised by how much of a hassle it turned out to be. So for now we’re only accepting credit cards or PayPal payments.
Can you accept orders by phone?
Certainly—simply call us during normal business hours. Or, if you have trouble ordering through the store for any reason, we can create a manual emailed invoice for you that’ll allow you to pay for your order without going through our shopping cart.
I don’t trust the post office. Do you offer other shipping options?
We’ve found the U.S. Postal Service to be stunningly reliable, but if you have a FedEx account number that you’d like us to charge instead, we’re happy to do so. Email or call us with your request.
What will fit in a Priority Mail Flat Rate Envelope?
The Flat Rate Envelope is a wondrous thing—this option can save you between a little and a lot on shipping for international orders in particular. Up to 50 greeting cards will fit in a Flat Rate Envelope. Orders of more than that can upgrade to the Flat Rate Box.
What if I want to revise my order?
Email or call us as soon as possible after the order has been placed, and we will work with you. The usual reason for a revised order is to correct a typo in a shipping address, and that’s easy to fix if you catch us before we’ve sent your package out.
What if there’s a problem with my order once it arrives?
If it’s our mistake—we’ve packed the wrong thing—let us know ASAP and we’ll send out the correct items immediately. If the package appears to have been damaged in shipping, save the packaging and email us a picture of the damaged item. We’ll work out the remedy from there.
I have a question not addressed by this FAQ.
Email me, and I’ll respond as promptly as I can!